• Products and Operation Specialist

    Job Locations US-FL-Miami
    Posted Date 6 days ago(6/13/2018 1:07 PM)
    Job ID
    # of Openings
    Check Direct
  • Overview

    The Product and Operations Specialist is responsible for ensuring and helping the company maximize agent’s use of the ancillary services. Will be interacting with agents on a daily basis as well as with the sales team (inside/outside) or other units of the company to effectively maximize products placement. An integral part of the position is to provide an excellent customer service and to keep an effective communication channel with all parties involved. Finally, responsible to ensure that the policies and procedures are being follow and provide strategic planning and product development as needed.


    1. Process and follows up CheckDirect applications, Paid by Debit addendum and other documents.
    2. Provides training over the phone to new/existing agents as well as general support.
    3. Provides follow up to agencies with Intermex products.
    4. Reviews all transactions paid by debit from day before.
    5. Generates reports for CheckDirect, Money Orders & Paid by debit on daily basis or as requested.
    6. Generates reports of refunds, Chargebacks, excess of funds and reviews returned items for compliance with check/Paid by Debit following the collection of returns regulations.
    7. Analyzes pattern of checks returns, decline payments and recommends if an agent needs to be suspended and/or if CheckDirect, Paid by Debit services need to be terminated.
    8. Identifies potential fraud red flags to minimize company risk and helps to implement the appropriate controls to avoid/ minimize risk for CheckDirect, Money Orders and Paid by debit.
    9. Monitors account alerts.
    10. Identifies and monitors agencies with monthly low productivity for the different Intermex products.
    11. Adheres to department procedures for authorization of checks.
    12. Meets minimum of 80 checks per hour of a CheckDirect Associates to include distribution of work load.


    Education and/or Experience

    Bachelor’s or Associate’s Degree/Two-year College or higher in accounting, financial services or related field.

    Minimum two years’ experience in banking or financial institution with cash letter operations, debit/credit cards operations, bookkeeping or related area

    Familiar with OCR, CAR/LAR technology for check collection

    Proficient in Microsoft Office Software and in relevant computer applications.

    Excellent written and oral communication skills in English and Spanish

    Ability to demonstrate proficient problem solving skills.



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