The Product and Operations Specialist is responsible for ensuring and helping the company maximize agent’s use of the ancillary services. Will be interacting with agents on a daily basis as well as with the sales team (inside/outside) or other units of the company to effectively maximize products placement. An integral part of the position is to provide an excellent customer service and to keep an effective communication channel with all parties involved. Finally, responsible to ensure that the policies and procedures are being follow and provide strategic planning and product development as needed.
Education and/or Experience
Bachelor’s or Associate’s Degree/Two-year College or higher in accounting, financial services or related field.
Minimum two years’ experience in banking or financial institution with cash letter operations, debit/credit cards operations, bookkeeping or related area
Familiar with OCR, CAR/LAR technology for check collection
Proficient in Microsoft Office Software and in relevant computer applications.
Excellent written and oral communication skills in English and Spanish
Ability to demonstrate proficient problem solving skills.