Intermex Wire Transfer, a leading provider of money transfer services in the U.S. to Latin America, has an opportunity to join its Information Technology Team as an IT Service Desk Supervisor. The IT Service Desk Supervisor’s role is to oversee all IT Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of IT Service Desk functions. The IT Service Desk Supervisor is also responsible for planning, designing, and analyzing the organization’s IT Service Desk according to best practices, while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The IT Service Desk Supervisor is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. The IT Service Desk Supervisor will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Bilingual (Spanish/English) written and spoken fluency is required.
Strategy & Planning
Acquisition & Deployment
Knowledge & Experience
We are everywhere that matters. Close to you. Close to your loved ones.
When it comes to money remittance services, Intermex is a leader you can trust. With a state-of-the-art system, and a network of more than 30,000 payer locations, the company offers services in 45 American states and in 16 Latin American countries. Computer and telephone-based options are available for convenient wire transfers.
Visit us at: http://www.intermexusa.com/
Mission and Vision
To be the preferred provider of money transfer services, both in the United States and in Latin America. Focused on excellence, we always strive to provide unsurpassed quality customer service.
Intermex is a growing organization and is searching for TOP TALENT. We currently have a variety of employment opportunities.