Collections Associate

2 weeks ago
Job ID
# of Openings


Intermex Wire Transfer, a leading processor of money transfer services in the U.S. to Latin America, has an opportunity to join its Collections Team as a Collections Associate.  This position analyzes paying habits of customers who are delinquent in payment and recommends action. You will review past due accounts on a daily basis for collection efforts, evaluates to reduce or increase credit limit or termination of service based on payment history. Coordinates with sales to collect outstanding A/R, negotiates payment arrangements on past due balances in accordance with department policies.


  • Review “returned checks” and contact agents for immediate collection. If unable to collect determine best course of action to ensure payment.
  • Generate daily reports for past due A/R, suspended agencies and proposed for suspension.
  • Initiate daily telephone calls on past due balances, analyze suspended agents for proper handling and work closely with Sales to minimize payment risk.
  • Monitor all assigned agencies to ensure payments are received within established terms.
  • Perform analysis of overpayments, credit balances, small balances or cancellations of wires for proper handling prior to month end.
  • Posting of all “payments in transit” in order to free agency’s credit limit and avoid “automatic suspensions” (suspension by the system when customers have reached their credit limits).
  • Handle all bank investigations of deposits that have not been credited.
  • Review payment solutions for Check Direct and cross sell
  • Evaluate agents with past due balances to properly adjust their credit limits and review with supervisors based on agents payment history.
  • Monitor suspended agencies and refer for proper collection action.
  • Perform daily updates with any changes in banking information for our ACH customers, commissions, changes in agency grouping (same owner agencies).
  • Maintain courteous customer service by handling of all incoming calls from agents with questions, discrepancies, requests, etc. in a professional manner.


  • Two or Four year degree from college or university with emphasis on business or financial services or comparable experience
  • Minimum three-five years of collections experience with accounts receivable or debt collection service may substitute for college degree
  • Detail oriented, good problem solving and analytical skills
  • Proficient knowledge of accounting, invoicing and reconcilements
  • Proficient with Microsoft Software (Outlook, Word, and Excel) and other relevant computer applications
  • Possess excellent verbal and written communication skills (English and Spanish).


About Intermex Wire Transfer, LLC:

We are everywhere that matters. Close to you. Close to your loved ones.

When it comes to money remittance services, Intermex is a leader you can trust. With a state-of-the-art system, and a network of more than 30,000 payer locations, the company offers services in 45 American states and in 16 Latin American countries. Computer and telephone-based options are available for convenient wire transfers.

Visit us at:

Mission and Vision
To be the preferred provider of money transfer services, both in the United States and in Latin America. Focused on excellence, we always strive to provide unsurpassed quality customer service.

Intermex is a growing organization and is searching for TOP TALENT. We currently have a variety of employment opportunities.


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