Intermex

CheckDirect Associate

US-FL-Miami
2 months ago
Job ID
2017-1143
# of Openings
1
Category
Accounting/Finance

Overview

Intermex Wire Transfer, a leading provider of money transfer services in the U.S. to Latin America, has an opportunity to join its Operations Team as a CheckDirect Associate. The CheckDirect Associate is responsible for providing customer service to Money Order Agents ensuring that agents are maximizing the use of our Money Order Service. Under the direction of the Manager, this position interacts as necessary with internal units of the company and other financial institutions providing clearing services for Money Orders. You will be responsible in ensuring that a high level of customer service is maintained at all times with internal and external sources.

Responsibilities

  • Processes daily Applications, and contacts internal and external customers daily or as by Manager or Team Leader.
  • Adheres to department procedures for Money Orders and authorization of items received.
  • Receives Money Order applications and documents to and submits to Manager.
  • Identifies potential money order fraud red flags to minimize risk to company and implement appropriate controls.
  • Provides telephone training to new agents and general support to existing ones is consistent with company procedures.
  • Meets minimum of 80 calls per day of a CheckDirect Associates-Money Order to existing Agents.
  • Identifies and monitoring agencies with monthly low productivity.
  • Identifies and follows up with requests for equipment and money order stock in order to improve the department Agent experience.
  • In conjunction with Manager designs and updates all POS materials.
  • Analyzes pattern of ACH returns and recommends if an agent needs to be suspended and/or if services need to be terminated.
  • Reviews return items for compliance with company policy.
  • Provides support to the telemarketing department (Sales) and encourages increase in sales of by promoting the Money Order Service.

Qualifications

  • Two-year College or higher in accounting, financial services or related field.
  • Minimum two years experience in banking or financial institution with cash letter operations, bookkeeping or related area
  • Familiar with OCR, CAR/LAR technology for check collection
  • Proficient in Microsoft Office Software and in relevant computer applications.
  • Excellent written and oral communication skills in English and Spanish
  • Ability to demonstrate proficient problem solving skills.

 

About Intermex Wire Transfer, LLC:

We are everywhere that matters. Close to you. Close to your loved ones.

When it comes to money remittance services, Intermex is a leader you can trust. With a state-of-the-art system, and a network of more than 30,000 payer locations, the company offers services in 45 American states and in 16 Latin American countries. Computer and telephone-based options are available for convenient wire transfers.

Visit us at: https://careers-intermexusa.icims.com/jobs

Mission and Vision
To be the preferred provider of money transfer services, both in the United States and in Latin America. Focused on excellence, we always strive to provide unsurpassed quality customer service.

Intermex is a growing organization and is searching for TOP TALENT. We currently have a variety of employment opportunities.

 
 
 

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